Frequently Asked Questions
Have Any Questions?
We are here to assist you. Feel free to ask us anything and we’ll do our best to provide you with an informative and helpful response!
Shipping
For any delivery inquiries, please email customercare@nishlady.co.uk
For deliveries under 600ml and no more than 4 items, packages will be delivered by Royal Mail. Delivery time: 2-3 working days tracked service
For deliveries over 600ml or more than 4 items, packages will be delivered by DPD. Delivery time: up to 3 working days tracked service.
Delivery fees: £3 (free with orders over £20)
Delivery time: 2-3 working days tracked service
Delivery fees: £3 (free with orders over £20)
We currently ship only to UK addresses.
Please follow the tracking link in your order confirmation email. Alternatively please email us on customercare@nishlady.co.uk
Once an order has been placed on our website, we are unable to make any changes to your order. For any questions in relation to your order, please email us at customercare@nishlady.co.uk and we will do our best to help.
We’re really sorry that happened as we aim to provide high quality items to all of our customers.
So that we can look into this for you, please contact us to tell us more via email at customercare@nishlady.co.uk.
To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.
To minimise the use of paper, we won’t include a printed invoice with your order. If you wish to receive a copy of your invoice, please contact the Customer Service team via email at customercare@nishlady.co.uk
My Accounts
You can create your Nish Lady account by going to our sign up page.
We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.
If you are already registered and wish to receive these emails, you can login to your account and change the ‘Email preferences’ option.
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.
You can rest assured that shopping with Cult Beauty is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our Privacy Policy page.
Don’t worry, if you visit our log-in page and select ‘Forgotten your password?’ then you can enter the email address registered and we’ll send you instructions on how to get this reset.
If you no longer want to receive our exclusive offers and promotions then you can log in to your account and select the ‘Email Preferences’ option to make this change.
Nishlady Gift Cards
After adding products to your bag, proceed to checkout and when prompted to enter a discount code please copy and paste the unique code from your email.
Gift cards are redeemable against all products on-site and can be used in conjunction with promotions which apply automatically at checkout. Unfortunately, however, it is not possible to use a gift card in conjunction with another discount code.
We offer gift cards for fixed denominations – £25, £50, £75, £100, £250 and £500.
If you have been sent a gift card, please check your email which will tell you the value.
Gift cards are valid for 12 months from the date of purchase.
The entire value of the gift card must be redeemed in one purchase.
Unfortunately, you can only use one gift card per order. You can pay for any outstanding balance by using a credit or debit card.
Please note you’re unable to combine a gift card with a PayPal payment.
No, all gift cards are sent by email. Please print your copy if you’d like a physical gift card.
Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Instead, please email customercare@nishlady.co.uk with “Returns” in the subject line and we will provide you with instructions on the return process.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Instead, please email customercare@nishlady.co.uk with “Returns” in the subject line and we will provide you with instructions on the return process.
We pick and pack all orders with the utmost care however errors can occasionally occur.
Our Customer Service team can certainly help. Please contact Team via the online form or by email at customercare@nishlady.co.uk , it would help if you include the following information –
- Your Order Number
- Details of the incorrect item received (it would also really help if you send a clear picture)
- Confirmation of the correct item ordered
- The email address you used for your order
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
Payments
Pay Pal, Apple Pay, Google Pay, Maestro, Mastercard, Shopify Pay, Visa, Amex
Once you’ve found all the items that you want then click ‘My Basket’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.
Add your discount code into this box and click ‘Add’ to apply the discount.
If the code doesn’t work then you’ll need to check that you’re not trying to use more than one offer and none of the items are on our exclusions list.
If you have any problems entering the code then you can contact our Customer Service team via email at customercare@nishlady.co.uk
We’re sorry to hear your code isn’t working, you’ll need to check that you’re not trying to use more than one code per order and that your item isn’t excluded.
You can refer to our exclusions list to check.
If the code isn’t being affected by one of the issues above then please contact our Customer Service team via email at customercare@nishlady.co.uk
Additional FAQs
Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refers to the number of months in which to use the product.
Please feel free to Contact Us with your comments and suggestions. Not only do we love hearing from you, but your Nish Lady experience truly matters to us.
Full ingredient lists for each product are featured on the back of every back of our products.
For any additional information concerning how to use promotional codes and gift cards, please contact our Customer Care Team via the online form or by email at customercare@nishlady.co.uk
Website
If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via email at customercare@nishlady.co.uk so we can fix this for you.
Please refer to our Privacy Policy page.
You have the right to ask about what personal data we hold about you.
To make this request you can email us via customercare@nishlady.co.uk
Feel free to write to us at the office address below, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.
Nish Lady Customer Service Department
Vita Living North, 7 Symphony Park, Manchester M1 7GE