Thank you for shopping with us at NISHLADY. We aim to ensure customer satisfaction with every purchase. Please read our return policy details below.
Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
**Please do not send your purchase back to the manufacturer.** Instead, please email customercare@nishlady.co.uk with “Returns” in the subject line and we will provide you with instructions on the return process.
How Much Does It Cost to Return an Item?
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When Would I Receive My Refund?
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Can I Exchange an Item?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
* Gift cards
To complete your exchange, we require a receipt or proof of purchase.
**Please do not send your purchase back to the manufacturer.** Instead, please email customercare@nishlady.co.uk with “Returns” in the subject line and we will provide you with instructions on the return process.
I Have Received the Wrong Item. What Should I Do?
We pick and pack all orders with the utmost care, however, errors can occasionally occur.
Our Customer Service team can certainly help. Please contact us via the online form or by email at customercare@nishlady.co.uk. It would help if you include the following information:
– Your Order Number
– Details of the incorrect item received (it would also really help if you send a clear picture)
– Confirmation of the correct item ordered
– The email address you used for your order
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
